Privacy Policy

Last Updated: July 26, 2025

Introduction

Welcome to Chase Away ("we," "our," "us"). We are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the personal information of our customers and website users ("you") when you visit our website, www.chaseaway.ca (the "Site"), or purchase products from us.

By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect personal information from you in a variety of ways, including:

Information You Provide to Us Directly: This includes information you provide when you make a purchase, create an account, contact us with inquiries, or subscribe to our newsletter. This information may include:
- Name
- Billing and Shipping Address
- Email Address
- Phone Number
- Payment Information (e.g., credit card details, which are processed securely by our third-party payment processor and not stored on our servers).
Information We Collect Automatically: When you visit our Site, we may automatically collect certain information about your device and Browse activity. This information may include:
- IP Address
- Browser Type and Version
- Operating System
- Pages you viewed on our Site
- Date and time of your visit
- Information collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfill your orders, including managing payments and shipping.
To communicate with you about your order, account, or inquiries.
To provide customer support.
To improve and personalize your experience on our Site.
To send you promotional materials and newsletters, if you have opted-in to receive them.
To monitor and analyze trends, usage, and activities in connection with our Site.
To detect, prevent, and address technical issues or fraudulent activity.
To comply with legal obligations.

Cookies and Tracking Technologies

Our Site uses "cookies" to help enhance your user experience. A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction.

Sharing and Disclosure of Information

We do not sell or trade your personal information to outside parties. We may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These may include:

Payment Processors: To securely process your payments.
Shipping Carriers: To deliver your orders.
Website Hosting and IT Service Providers: To help run and maintain our Site.

We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. All sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

Your Rights and Choices

You have certain rights regarding your personal information. Under PIPEDA, you have the right to:

Access Your Information: You can request a copy of the personal information we hold about you.
Correct Your Information: You can request that we correct any inaccuracies in your personal information.
Withdraw Consent: You can withdraw your consent to our collection or use of your personal information at any time, subject to legal or contractual restrictions.

To exercise these rights, please contact us at info@chaseaway.ca. You can also unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of each email.

Third-Party Links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.

Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal identifiable information from children under 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.